Terms of Service

If you do not agree to any of the things listed in this Terms of Service you should not buy anything from this website by reading this an agreeing you understand that you have read this and fell that its all fair and that you fully understand it

Account Setup / Email on file

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.


Transfers

Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.


Content you many not run
You may not run any of these sites on our servers: 
  • Proxy Scripts/Anonymizers
  • Image Hosting Scripts (similar to Photobucket or Tinypic)
  • Mail Bombers/Spam Scripts
  • File Dump/Mirror Scripts (similar to rapidshare)
  • Sites promoting illegal activities

Content you can run

  • File Dumping linking at this time
  • anythink else that is not listed above

Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.


Money back Guarantee

We run on a 30 day money back guarantee on our hosting. If you are not completely satisfied with our services within 30 days of opening your service, you will be given a full refund of the contract amount. This does not apply for custom software, or domain name purchases.


Uptime Guarantee

If at any point the uptime drops below 99.9% you can have a 50% refund for the month in which the uptime drops below 99.9%. Third party monitoring service reports may not be used for monitoring uptime due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from then uptime reported by other individual services.


Up front payment for work

Any up front payment for work to be carried out is not refundable as this is to lower the risk of us doing work for clients and not getting paid we normally ask for 50% up front for any website we make or custom software and once we have fully finished the project for you the rest of the payment will be paid in full before you even get your website or custom software. all invoices will be able to be tracked with in your client area from within our website you will then be able to download and print of an pdf copy of the invoice you will be able to get any paid or unpaid invoices from our website when our client area is running this may not be the case if we are making updates to the website or the is an problem with the service

Update to our website and custom software

Once we have done your project and the full invoice as been paid we have the righ to charge exta amount on per hour

free Domain

We currently offer a free domain name to customers on certain hosting packages (as defined in the plan details). On purchase, we will register a .com or .co.uk domain of your choice. The domain name is under the ownership of Felxo.com for the first 4 (four) months of your hosting stay. Should you terminate your hosting package within the first 4 months, the domain will stay under the ownership of Felxo for the remaining period of the domains lifespan. You may not transfer the domain out within the first 4 months, but may request a change of ownership should you continue.

Testimonial

felxo is the absolute best hosting company that i have ever found, as a noob there support is really great i couldn't have asked for better and they treated me like a friend not a number. There prices are incredible for all the things that you get i have had 100% uptime my site has been running fast. I can not and i never will be able to find a better web host then felxo. Im the admin of http://penhacks.net and i will and always will be a proud felxo member!

Sever stats

Our servers have a 99.9% uptime because they are watched by are Technical Team 24/7. So you know your website is going to be always on-line. Back ups are also made in case there is a system failure so you don't have to worry about data loss.